Hi everyone,
We have recently undergone our annual LAA audit, during which one of our files was downgraded from a Level 2 to a Level 1 fee.
On the file in question, we had contacted the client’s Nearest Relative and provided them with a copy of our information leaflet, which explained their role and outlined their legal rights and powers.
My understanding of the fee structure is that this would constitute separate communication with a third party on a legal issue and would therefore satisfy the criteria for claiming a Level 2 fee.
The client was discharged shortly after the initial appointment, meaning that we had not undertaken an additional 30 minutes of work outside of the initial attendance. However, my understanding is that the separate communication with the Nearest Relative would independently satisfy the requirements for a Level 2 fee, regardless of whether the additional 30-minute threshold had been met.
I would be interested to hear from other practitioners who have encountered similar situations, particularly those who have challenged an LAA decision on this basis.
Any guidance or shared experiences would be greatly appreciated.