# Case (Financial complaint). Norfolk County Council (24 008 908) \[2025\] MHLO 16 (LGSCO) **URL:** \ **Category:** MHLO updates\ **Created:** [18 September 2025 09:55 UTC](https://forum.mentalhealthlaw.co.uk/t/case-financial-complaint-norfolk-county-council-24-008-908-2025-mhlo-16-lgsco/4282 "2025-09-18T09:55:00Z")\ **Posts on this page:** 1\ **Page:** 1
**Author:** ![MHLO](https://forum.mentalhealthlaw.co.uk/user_avatar/forum.mentalhealthlaw.co.uk/mhlo/32/24_2.png) [@MHLO](https://forum.mentalhealthlaw.co.uk/u/MHLO)\ **Post date:** [18 September 2025 09:55 UTC](https://forum.mentalhealthlaw.co.uk/t/case-financial-complaint-norfolk-county-council-24-008-908-2025-mhlo-16-lgsco/4282/1 "2025-09-18T09:55:00Z")
— Ombudsman's summary: "Mr X complained the Council failed to protect his late sister in-law, Ms Y, from financial abuse. There was no fault in the way the Council investigated Mr X’s concerns under its safeguarding procedures. However, the Council was at fault for not applying for deputyship to manage Ms Y’s finances when her capital reached the limit set out in the Council’s policy. This caused Mr X and his wife distress and uncertainty. The Council has already apologised to Mr X. It did not cause an injustice to Ms Y as there was no evidence the Council mismanaged her finances. In addition, the Council has amended its policy to prevent a recurrence of fault." * * * Full details available at: [https://www.mentalhealthlaw.co.uk/Norfolk\_County\_Council\_(24\_008\_908)\_(2025)\_MHLO\_16\_(LGSCO)?id=180925-0955](https://www.mentalhealthlaw.co.uk/Norfolk_County_Council_(24_008_908)_(2025)_MHLO_16_(LGSCO)?id=180925-0955)